Shipping & Returns

 

Shipping and Returns

Orders are shipped within 7-10 business days as ALL ITEMS are made to order.

Please know that you will receive a shipping update once your label has printed but it does not mean the order has left our warehouse just yet. Your tracking information will be updated once it is scanned at the post office. If you have not received an update within 7-10 business days of your order (with the exception of preorders) please reach out and let us know.

At times, the postal service does not scan every single order or your order may be stuck in transit.

Below is our Return Policy, if you have any questions or need additional help please contact us at inthecloverboutique@gmail.com

  1. Returns must be processed within 14 days, please make sure they are stamped by postal service before the 14 days of purchase or they will not be accepted. Once we receive and inspect the authorized returned item(s), we will process your return if eligible, and issue a store credit or initiate the exchange process. Store credit will be provided in the form of a store credit. You must create and account on our website in order to use the store credit. Please note, per the platforms policy, store credit must be used in full. 
  2. No Cash Refunds, Only Store Credit.
  3. NO CANCELLATIONS - we cannot cancel any order after it has been placed as we start to process orders within hours of you ordering.  
  4. Any returns must not be worn or washed! ANY item that has an odor, pet hair, deodorant stains, etc may not be accepted. 
  5. All holiday tees, sale items, and PREORDERS are FINAL unless damaged.
  6. ALL RETURNS MUST INCLUDE: your name, number, and email address inside the package along with order number so that we can find your order and send you store credit. Please do not ship back ANY item without appropriate information.
  7. Return shipping is responsibility of buyer.

Return Process:

  • To initiate a return, please contact our customer service team at inthecloverboutique@gmail.com within 14 days of receiving your order. Provide them with your order number, item(s) you wish to return, and the reason for the return. 
  • Please include your original packing slip or a note with your name, email, and order #. The note must also include details on why you are returning the item, and how you would like to proceed (Example: Exchange or store credit). 
Returns should be sent to
In the Clover Boutique - RETURNS

20544 State Hwy 148

Pickering, MO 64476

 

 

Damaged or Incorrect Items:

In the event that you receive a damaged item or an incorrect item, please contact our customer service team within 3 days of receiving your order. We will assist you in resolving the issue by providing a replacement, refund, or store credit. Please contact our customer service team at inthecloverboutique@gmail.com within 3 days of receiving your defective/incorrect order.

The exact colors of merchandise may vary due to camera lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns/colors may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is requested.

We do our very best to inspect every piece of clothing before shipping it out, however there are times we do not see the defects in the item before proceeding with making the product. In the event you receive a defective item, please send us an email within 3 business days so we can figure out a solution. If you do not reach out within this time, we may not be able to grant your request.

Do not open your packages with scissors. If you cut an item while trying to remove your packaging we are NOT responsible.

Lost Packages:

If your package has been lost or marked as "delivered" (but you haven't received it), please contact your local post office to start a claim. A claim MUST be started with your local post office, to protect you and our small business. 

Packages lost or stolen during transit are unfortunately out of our control and therefore, cannot be refunded.  

Local Pickup

  • Local pickups are available from Monday-Friday at the pick up address in your order confirmation email
  • Pickup times are 8-6 pm
  • Per our policy, turnaround times are 7-10 business days once orders are placed, but may be sooner
  • Packages are located in the BROWN PICK UP BENCH BY THE SHED